FAQs

What is the retrun period?

Items will be eligible for a full refund up to 14 days from date of purchase and then store credit or exchange up to 30 days of purchase. 

Refunds will require a $7 processing fee. Returns via store credit and exchange are free of charge on U.S. domestic orders only. 

What is the return process?

1.  Find Your Order Number

You can access your order number in your LG Account under orders. If you do not have an account, you will need to locate your confirmation email for that specific order. To begin your return, please process here.

 2. Print Your Return Label

 After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.

3. Attach Return Label

Once you have printed your label, you will need to prepare your merchandise to ship back to our return facility. Please ensure item(s) are packaged securely. If you are reusing the original package you will need to cover the previous shipment label with the new return label. After all merchandise is packaged, sealed, and labeled you may drop off the return to any local USPS location.

You will receive a refund notification once your return has been processed.

4. Exchanges

All exchanges are for same merchandise. Exchanges will include sizing adjustments only. Newly requested exchange merchandise will be sent out upon receipt and scan of returned exchange(s) to USPS.

How exchanges are processed?

Due to high demand and popularity, we cannot guarantee your item will be available for exchange. Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges. 

Where do you ship?

Shipping rates are determined by USPS and may vary depending on your location and the weight of your product. Orders are fulfilled Monday - Friday in the order in which it was received.

The shipping speed chosen at checkout will take effect once the order has left our facility.

Please note: during busy periods, a new collection launch, or a sale there may be some delays